Talent Cultivation

The key foundation for the sustainability of a company lies in “talent Cultivation.” FEDS has planned a comprehensive talent cultivation system. The talent training plan starts with the intern recruitment program via industry-academia cooperation. Aside from providing current employees with professional training courses based on their job levels and functions to improve their capabilities, FEDS also conducts ESG courses to foster sustainability awareness. At the same time, FEDS designs exclusive basic training courses and core competency training courses for counter personnel. Service quality is enhanced through training, so that customers can experience better shopping services.

Employee Training and Development

FEDS has planned comprehensive courses for our employees according to their professional needs. In 2023, FEDS reported 30,262 hours of training among employees in total and the participation of 37,943 trainees, representing an average of 23.6 hours of training per person and a 61% increase in the number of training hours per person. With a focus on new recruits, professionals, and various management levels in our training blueprint, FEDS has drawn up three major courses, namely basic training, core business training, and self-development training. In 2023, FEDS’s expenditure in education and training exceeded NT$1.27 million, up 94% from the previous year. With a sound training mechanism and a combination of physical and online courses in place, we continue to improve employees’ competencies and grow steadily with our employees.

Employee Training Hours

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Level202120222023
MaleFemaleOverallMaleFemaleOverallMaleFemaleOverall
Supervisory positions13.813.913.814.71514.826.428.027.1
General employees14.514.314.417.517.417.523.625.824.9
Sales personnel9.77.37.410.29.39.429.614.715.2
  • Unit: hours
  • Note: Sales personnel include long-term and short-term PT.

Employee Training Blueprint

General Training for New Recruits to Fit into New Environment Quickly

General Training for New Recruits to Fit into New Environment Quickly

On the day of onboarding, FEDS arranges a four-hour basic training session, which includes company introduction, attendance regulations, insurance benefits, fire protection and occupational safety. The unit supervisor or senior staff will provide guidance on various types of work to help new recruit master them quickly.

Cumulating Professional Knowledge to Build an Advance FEDS

Cumulating Professional Knowledge to Build an Advance FEDS

FEDS designs different internal and external professional training courses based on job category, including work management, communication and expression, nurture of decision-making, data analysis, and workplace psychology. In 2023, a total of 32 courses were conducted in order to facilitate the development of professional competencies among employees.

Management and Leadership Training to Improve Core Management Skills

Management and Leadership Training to Improve Core Management Skills

FEDS arranges management training courses for unit supervisors with a focus on four categories, including industry trends, new insights into laws and regulations, government policies, and leadership management, in order to enhance core management competencies.

Digital learning projects to improve the training system

FEDS has operating bases all over Taiwan. In order for employees across Taiwan to receive comprehensive training while reducing travel time to and from training venues, the Human Resources Department has launched digital learning projects in phases. In 2019, we set up the “Online Learning Network” on our employee information portal (EIP) so that employees can browse course contents anytime and anywhere, thus achieving the scheduled milestone of Digital Learning 1.0.

Counter Staff Training and Education

FEDS’s training courses for counter personnel encompass three categories: basic training for new recruits, professional competency training, and self-improvement training. The primary content of training courses for counter personnel in 2023 includes personnel attendance, labor safety, dressing and grooming, cashiering, explanations on various gift vouchers and merchandise coupons, electronic carriers, introduction to the functions of the FEDS app, etc. In the same year, counter personnel at all branch stores attended 15,740 hours of training in total.

667

Total number of people trained

2668

Total training hour

Average training hours of counter personnel

Items202120222023
Total hours of training14,48515,87215,740
Number of counter personnel13,04715,81914,574
Average training hours1.11.01.1

3 cores training for counter personnel

Basic training for new recruits

Basic training for new recruits

Each branch provides basic training courses, including company culture, attendance, safety and sanitation, and store service standards, in order to help new counter recruits integrate into the environment quickly.

Professional competency training

Professional competency training

In line with our diverse range of services, FEDS provides professional courses, including cashiering, payment tools, introduction to various gift vouchers and merchandise coupons, and the FEDS app, with a view to enhancing their professional skills during the on-site period.

Self-improvement training

Self-improvement training

FEDS arranges a diverse range of seminars on non-work-related topics, such as health knowledge, seasonal fashion, stress relief, etc., to provide counter personnel with opportunities for diversified development and ongoing self- improvement.

Talent cultivation is an important foundation for the sustainable development of enterprises.

Performance evaluation promotes outstanding employees

FEDS has put in place a performance appraisal and promotion system for employees, with clear performance targets in each stage ranging from new recruits to regular annual evaluations, as well as comprehensive incentive measures. We also provide open and transparent promotion or transfer channels. During employees’ tenure, supervisors will evaluate them according to their knowledge, conduct, work competency, and performance at any time. Specifically, FEDS reported a 100% performance appraisal rate among employees. Moreover, professional training and job rotation are organized based on the Company’s business development needs and personal job willingness surveys, with a view to enhancing employees’ experience and promoting them to suitable positions.

In 2023, the total number of transferred employees at FEDS was 146 people, representing a transfer rate of 11%. The transfer of employees is handled in accordance with the five principles of transfer stipulated in the laws and regulations set forth by the competent authority to safeguard the legitimate rights and interests of employees. All the relevant laws and regulations are explained in the training courses for new recruits upon onboarding, and are clearly stipulated in the Company’s Work Rules. In addition, they are publicly disclosed on the Company’s internal website for employees’ reference.

Employee performance evaluation ratios in the last 3 years

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Level202120222023
MaleFemaleMaleFemaleMaleFemale
Supervisory positions100%100%100%100%100%100%
General employees100%100%100%100%100%100%
Sales personnel100%100%100%100%100%100%

Frequency of performance appraisal

Evaluation of new recruitsEmployee performance evaluation
Full six months1 yearMonthlyQuarterlyAnnually
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