Identification of Stakeholders

Stakeholders

Adhering to the service ideals of the department store industry, FEDS has established a communication strategy and maintained good communication with stakeholders through diversified methods in accordance with the principles of AA1000 Stakeholder Engagement Standards. We care about the major issues of concern to our stakeholders and respond to them in a timely manner. We also develop management plans and action strategies accordingly in response to the requirements and expectations of stakeholders.

利害關係人溝通

一如百貨業的服務精神，遠東百貨參照AA1000利害關係人議和原則，訂立溝通策略並透過多元化方式與利害關係人保持良好溝通，我們關心利害關係人關注的重大議題並適時予以回應，亦依此研擬管理計畫與行動策略，以回應利害關係人的要求與期待。

遠東百貨利害關係人

x3

Consumers

FEDS provides a rich and convenient shopping experience to meet the diversified consumption needs of customers, which has also become a driving force for the progress and growth of the Company.

x4

Employees

FEDS attaches great importance to talent cultivation, provides better remuneration than its peers, and considers employees as important assets of the Company, which is also the key to creating sustainable competitiveness.

x9

Business partners
(counter vendors/suppliers)

The cooperation and support of business partners are crucial for creating a comfortable and safe shopping environment and providing excellent and considerate customer service and high-quality products.

x8

Shareholders (investors)

The support of shareholders is an important driving force for the sustainable operation of FEDS.

x5

Government

The government agencies enact sound laws and regulations to improve the retail operating environment.

x7

Society (media/community)

FEDS supports local community and cares for the society to fulfill its responsibilities as a corporate citizen.

Communication with Stakeholders

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StakeholdersMaterial topics of concernCommunication strategyChannels and frequency of communicationCorresponding chaptersCommunication achievements
Consumers
  • Department store safety and services
  • Privacy management
  • Occupational safety and health
We operate with the wishes of consumers in mind to provide quality services, improve customer satisfaction, and create a good sustainable life.【Regular】
  • FEDS app/event DM/social media
【Irregular】
  • TV commercials/satisfaction survey/customer service hotline/suggestion mailbox
  • Contact point: Each branch store
  • Tel: For toll-free hotline number, please refer to the website: Link
  • Innovative Department Store Benchmark
  • Sustainable Management and Governance
  • A Healthy and Happy Workplace
  • 1.079 million followers on social media
  • Handled 916 cases of customer feedback
  • Over 10,500 push notifications by POS machines
  • Monthly traffic on the official website reached 2.598 million people
Employees
  • Privacy management
  • Occupational safety and health
  • Department store safety and services
We establish smooth communication channels and create a healthy and happy workplace where employees can work with peace of mind and grow together with the Company.【Regular】
  • Department meeting/labor-management meeting/Employee Welfare Committee/Occupational Safety and Health Committee/questionnaire survey
【Irregular】
  • Internal announcement employee suggestion mailbox/email
  • Contact point: Human Resources Department
  • TEL：02-7727-8168
  • Sustainable Management and Governance
  • A Healthy and Happy Workplace
  • Innovative Department Store Benchmark
  • 4 labor-management meetings
  • 4 meetings of the Employee Welfare Committee
  • 4 meetings of the Occupational Safety and Health Committee
  • 697 internal announcements
  • 1,613 employee questionnaire surveys
Business partners (counter vendors/suppliers)
  • Department store safety and services
  • Privacy management
  • Occupational safety and health
  • Ethical management
We create the best partnership and provide high-quality products and services through sustainable supply chain to meet customer needs and enrich the consumer experience.【Regular】
  • Morning meeting/vendor conference
【rregular】
  • Coordination meeting/promotion meeting/sales visit/phone call/email
  • Contact point: Product Planning Office, Procurement Department
  • TEL：02-7727-8168
  • Innovative Department Store Benchmark
  • Sustainable Management and Governance
  • A Healthy and Happy Workplace
  • Held 1 annual vendor conference
  • 1,117 Supplier CSR Commitment Letters were signed
  • 100 counters with GHP (Good Hygienic Practices) marks
  • 47 green restaurants
Shareholders (investors)
  • Ethical management
  • Business performance and innovation strategy
  • Customer service and communication
  • Product quality and safety
  • Legal compliance
  • Privacy management
We deliver excellent profitability performance and fulfill our corporate social responsibility to achieve sustainable management.【Regular】
  • Shareholders’ meeting/annual report/financial statement/Market Observation Post System
【Irregular】
  • Sustainable Management and Governance
  • Innovative Department Store Benchmark
  • Safe Product Management
  • Held 1 annual shareholders’ meeting
  • Held 1 investor conference
  • Released 40 material information of the Company in both Chinese and English
Government
  • Ethical management
  • Product quality and safety
  • Department store safety and services
We comply with laws and regulations and strengthen corporate governance to ensure stable operations of the Company.【Irregular】
  • Sustainable Management and Governance
  • Safe Product Management
  • Innovative Department Store Benchmark
  • We participated in the 9th corporate governance evaluation
  • Served as an model company in the National Sustainable Development Award
  • Promptly responded to inquiries from regulatory authorities
  • Participated in 5 government seminars and other communication meetings
Society (media/community)
  • Customer service and communication
  • Product quality and safety
  • Privacy management
We communicates and gives back to stakeholders to establish and exert a positive social influence.【Irregular】
  • Press conference/brand event/in-person visit/phone call/email
  • Contact point: Marketing Planning Office, each branch store
  • For toll-free hotline number (TEL: 02-7727-8168) of each branch store, please refer to the website: Link
  • Innovative benchmark store
  • Safe Product Management
  • Sustainable Management and Governance
  • 783 public welfare activities
  • Received 155 certificates of appreciation from various parties in the society
  • 51 employee volunteer service events with a total of 925 hours