Happy Employee

Protect Labor Rights

FEDS not only complies with the principles and spirit of the United Nations Universal Declaration of Human Rights (UDHR) and the United Nations Global Compact (UNGC), as well as practices human rights policies, but also formulates and implements internal management policies in accordance with labor-related laws and regulations, such as the Labor Standards Act, the Gender Equality in Employment Act, and the Occupational Safety and Health Act, to protect employee rights, thereby creating an equal and respectful workplace environment.

Human Rights Policy: Description and Implementation Status

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Policy	Description	Party at Risk	Management Unit	Implementation Status
Prohibition of child labor	Strictly eliminate the possibility of employing child labor.	Job applicants	Human Resources Department	No child labor has been employed at FEDS as stipulated in the Labor Standards Act.
Prohibition of forced labor	Prohibit any form of forcing employees to engage in labor services in compliance with labor laws and regulations.	All employees	Each unit	FEDS has put in place employee attendance regulations and work rules in addition to protecting employees’ labor rights in accordance with the Labor Standards Act.
Working and rest time	Ensure that employees’ working hours are in compliance with labor laws and regulations.	All employees	Each unit	Employees at FEDS have the right to rest and leisure, including reasonable limitation of working hours and periodic holidays with pay, in compliance with labor laws and regulations.
Freedom of assembly and association	Ensure that employee have the right to organize and participate in labor unions in order to safeguard employee rights.	All employees	Each unit	Respecting employees’ basic human rights, FEDS has established the “Administrative Measures for Employee Clubs” to show support for employees to form associations and join various types of clubs and organizations, thereby protecting employees’ freedom of association and collective bargaining.
Implement equal employment	Uphold the principles of fairness, justice, and openness when recruiting employees, and eliminate unlawful discrimination while maintaining employees’ right to receive equal pay for equal work without any discrimination.	All employees	Each unit	When recruiting employees, FEDS has put in place consistent salary standards and opposes any form of discrimination.
Anti-harassment	Strongly oppose all forms of harassment.	All employees	Each unit	FEDS has declared that the principle of “zero tolerance” will be adopted for all kinds of harassment in the workplace, and also instituted the “Regulations for Establishing Measures of Prevention, Correction, Complaint, and Punishment of Sexual Harassment” to provide multiple channels for employees to file complaints and reports.
Maternity protection	Protect female employees.	Female employees	Each unit	FEDS attaches great importance to maternal health, and is committed to creating a friendly workplace. Apart from promoting childcare leave without pay in accordance with the law, we also provide maternity leave, which is better than that required by law. At the same time, we roll out maternal health protection programs and set up a high-quality breastfeeding environment for employees.
Physical and mental health and work-life balance	Enable employees to achieve a balance between work, family, and life.	All employees	Each unit	FEDS not only provides regular health check-ups, which is better than that required by law, but also encourages employees to form clubs to increase interpersonal interactions, so that they can achieve work-life balance. At the same time, FEDS has signed special contracts with childcare institutions to address childcare issues among employees so as to work without worry.
Smooth labor-management communication channels	Enable employees to make any suggestions and recommendations to the Company through various channels, such as labor-management meetings, Employee Welfare Committee meetings, and employee opinion mailbox.	All employees	Each unit	FEDS not only convenes labor-management meetings and Employee Welfare Committee meetings on a regular basis, but also puts in place a variety of communication channels such as employee opinion mailbox and corporate responsibility mailbox so that employees can provide suggestions to the Company in real time.
Privacy	Ensure the security of personal data and the privacy of employees, consumers, and vendors.	All employees, consumers, and vendors	Each unit	FEDS has completed the personal data inventory and risk identification procedures, as well as formulated a security maintenance plan for personal data files after referencing the Personal Data Protection Act and related laws and regulations, so as to standardize the management of personal data from employees, consumers, and vendors which each unit has access to.

Healthy Workforce Meets New Challenges in Retail

As of the end of 2023, the total number of FEDS employees was 1,282 people, including 1,280 full-time employees, and two short-term contract employees, where contract employees enjoyed the same training, benefits, and labor rights as full-time employees. Due to the closure of Paoching Store in July 2023, the overall number of employees at FEDS was down 7% compared to the previous year. For each operating store, Taiwanese nationals account for 100% of FEDS’s top management. We offer superior salary and benefits, along with comprehensive talent training, in comparison with our peers, thereby enabling FEDS to have a healthy workforce structure. In 2023, we recruited 190 new employees, representing a new recruit rate of 15%. We will continue to recruit talented people as our business grows.

Employment Contracts Among Employees at FEDS

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Category	2021			2022			2023
Category	Male	Female	Total	Male	Female	Total	Male	Female	Total
Full-time employees	516	872	1,388	498	873	1,371	470	810	1280
Non-official employees	2	6	8	1	2	3	0	2	2
Total number of employees	518	878	1,396	499	875	1,374	470	812	1282
Number of permanent employees	516	872	1,388	498	873	1,371	470	810	1280
Number of temporary employees	2	6	8	1	2	3	0	2	2
Number of employees without guaranteed hours	0	0	0	0	0	0	0	0	0

Note: Full-time employees are defined as those holding indefinite contracts and annual employees. Unofficial employees include temporary, seasonal short-term employees, monthly salary employees.

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		Workforce structure			New employees
age	gender	2021	2022	2023	2021	2022	2023
29 years old and below	Male	84	70	61	54	60	52
29 years old and below	Female	119	142	85	83	133	91
30 to 49 years old	Male	20	25	13	24	40	41
30 to 49 years old	Female	28	28	28	46	39	74
50 years old and above	Male	0	0	3	4	8	20
50 years old and above	Female	0	0	0	4	5	24
Overall	Male	104	95	77	82	108	113
Overall	Female	147	170	113	133	177	189
All		251	265	190	215	285	302

Note: Percentage of new and resigned employees = number of new and resigned employees ÷ the total number of employees in the age group.

Towards Establishing a Happy Workplace

為建立友善的職場，幫員工創造幸福，遠東百貨員工勞動條件均符合法規並享有法定福利，部分員工福利政策更優於法令規定，讓員工可以安心工作是遠東百貨致力達成的目標。我們規劃行動方案，打造「溫暖、健康、幸福」的職場環境，讓每一位員工都能在平等、尊重的環境中安心工作，充分發揮才能，並透過職涯訓練及透明晉升管道，讓員工創造自我價值，與公司一同成長，達到企業與員工皆雙贏的局面，邁向健康永續的幸福職場。

Labor-Management Meetings Promote Harmonious Employee and Employer Relations

In an effort to facilitate labor-management, FEDS holds labor-management meetings on a quarterly basis and convenes communication meetings on specific topics from time to time. By exchanging ideas and opinions through mutually trusted communication channels, both FEDS and our employees can reach a consensus on various management measures. In 2023, FEDS convened a total of 4 labor-management meetings, with the main topics of discussion encompassing labor conditions, benefits, and other matters.

Eliminating Discrimination to Let Employees Work Safely

FEDS eliminates and prevents any incidents of discrimination, bullying, and sexual harassment. The Company has established the “Regulations for Establishing Measures of Prevention, Correction, Complaint, and Punishment of Sexual Harassment.” In addition to providing specific explanations on these rules and regulations during newcomer training, FEDS has also published these rules and regulations on our internal website and placed them in public spaces such as pantry, thereby raising awareness of the prevention of sexual harassment. In 2023, a total of 622 participants received 486.2 hours of training on gender equality, up 1.85 times from the previous year.

Allocating Suitable Working Hours Without Forced Labor

Due to the nature of the industry, FEDS is open all year round except for special circumstances, but we have not sacrificed employees’ labor rights. FEDS adopts flexible working hours in accordance with labor laws and regulations. We adjust and arrange schedules in advance for important scheduled activities, appropriately dispatch manpower, and do not force our employees to work. We are strictly forbidden to force employees to work through threats or inhumane treatment. However, if business volume is greater during holiday periods, we issue overtime pay or give paid compensatory leave, and make appropriate adjustments in the monthly scheduling so that employees can receive the rest they need.

Implementing Occupational Safety and Health Management

FEDS has established an “Occupational Safety and Health Policy”, and in accordance with Article 23 of the “Occupational Safety and Health Act”, an “Occupational Safety and Health Committee” has been established at the highest decision-making and management unit to formulate the “Occupational Safety and Health Committee Charter”, which stipulates the purpose and responsibilities of the committee. The Chairman of the “Occupational Safety and Health Committee” of FEDS is the President, and the committee members include department heads, medical (first aid) personnel, labor representatives, etc. The term of the members is 2 years. A meeting is held every quarter to review, coordinate and provide recommendations for matters related to the Company’s occupational safety and health. There are 8 labor representatives in this term’s Committee, accounting for 42% of the total number of the committee members. This proportion exceeded the stipulated requirement that labor representatives must hold more than one-third of the seats. The term of office is from August, 2022 to July, 2024.

FEDS Occupational Safety and Health Policy

Compliance with national laws and regulations: Comply with domestic occupational safety and health laws and regulations during implementation.
Good safety management: Implement employee education and training to reduce the risks of incidents.
Health protection for employees: Strengthen employee health management and create a high-quality and healthy workplace.
Participation of all employees: Provide a good communication platform for all employees so that they are involved in safety and health measures.
Supervisors giving a lead: Fully support safety and health implementation to prevent occupational disasters.
Achieve performance: Implement the PDCA management model to achieve zero-work disaster.

Multiple Channels of Communication are Provided to Listen to the Voices of Our Employees

As FEDS value the thoughts and opinions of our employees, not only has an employee complaint mechanism been put in place within the Company, but we have also formulated the “Measures for Handling Employee Opinions,” which will be explained in detail during new employee training. The highest supervisor in charge of employee complaints is the President. No matter whether the employee voices opinions through the internal complaint mechanism or through external channels, we will actively deal with them and respond in a timely manner. In 2023, FEDS distributed a total of 117 questionnaires in relation to a survey on management issues, in an effort to gain a deeper understanding of our employees’ voices.

The Rights and Interests of Counter Personnel

Counter personnel are directly hired by various counter vendors. Although they are not employees of FEDS, we still require counter vendors to ensure the protection of the labor rights of its employees in accordance with the law and our counter contracts, and understand the needs of counter personnel through communication channels. If there is any violation of labor rights, the branches will respond to the counter vendors and ask them to protect the rights of the counter personnel, taking care of every partner in the FEDS family. As of the end of 2023, FEDS had a total of 15,477 counter personnel, cleaning staff members, and security guards.

10 Major Actions Under the Employee Health UP Program

In the spirit of “healthy employees for the sustainable development of enterprise,” FEDS not only strives to create a warm and healthy workplace, but has also been fully promoting the “Employee Health UP” program for five consecutive years. With 10 health actions in place to care for employees’ well-being, every FEDS employee can “Work Hard & Work Happily!” According to an employee questionnaire survey, 95% of our employees were very satisfied with our annual health promotion activities, thus highlighting the outstanding results achieved by FEDS in promoting a healthy workplace.

非員工的工作者人數

年度	2020	2021	2022
專櫃人員人數	14,098	13,047	15,819
專櫃人員人數	14,098	13,047	15,819
清潔人數	235	253	276
保全人數	607	589	713

Communication channels of employee opinions

Physical channels

Labor-management meetings
Occupational safety meetings
Welfare Committee meetings
Department meetings
Cross-functional department meetings
Company trips

Rules and Measures

Proposal Improvement Measures
Incentives for Innovative Proposals
Measures for Handling Employee Opinions
Employee opinion surveys

Virtual channels

President mailbox
Department mailbox
Contact mailbox on the Company’s official website
CSR mailbox
Internal bulletin
EIP platform

10 Actions of the Employee Health UP Program

FEDS strives to create a warm and healthy workplace and we have been promoting the “Employee Health UP” program for 4 consecutive years. Through 10 health action programs to care for employees’ well-beings, every FEDS employee can “Work Hard & Work Happy!”.

Action I: Employee Care Stations

We have set up cozy stations at the office of the Labor Safety and Health Department, providing 15 items such as first aid kits, body fat meters, alcohol, massage guns, and wireless skipping ropes for employee use.

Action II: The Flu Vaccine

In order to facilitate convenient vaccination for employees, we work with local health departments every year, where a total of 192 eligible employees received public-funded and self-funded flu vaccinations in 2023.

Action III: Popular Health Information

We send health information such as chronic disease prevention and daily healthcare via internal announcements. Specifically, a total of 50 health messages were sent in 2023, while a cumulative total of 238 messages have been distributed over the past three years to enrich their knowledge of health.

Action IV: Power Walking for Carbon Reduction

The “Power Walking for Carbon Reduction” event was held with the aim of encouraging employees to be more active and engage in healthy walking for a slimmer body. 548 people signed up for this event, and they walked a total of 158,540,000 steps, reducing carbon emissions totaling approximately 22,000 kg of CO2e in the process.

Action V: Health Point Accumulation Campaign

We have rolled out the “Healthy 99 Loyalty Card” campaign, in which employees can earn points and exchange them for lottery tickets. A total of 24,941 points were collected by our employees, while 2,771 lottery tickets were issued, where 100 lucky employees won prizes in the process.

Action VI:Gentle Health Reminders

We disseminated 48 health messages concerning various topics, such as healthy diet, environmental safety, and traffic safety, through various channels such as internal website and digital signage in pantries. A total of 117 health messages have been issued over the past three years, thereby enhancing employees’ health and safety awareness.

Action VII: Employee Health Management

We provide employee health check-ups more frequently than required by law. Moreover, we continue to monitor employees’ health in collaboration with Far Eastern Memorial Hospital, where professional nurses actively track and care for employees’ health based on their test results.

Action VIII: Employee Health Seminars

We organized 288 health seminars, in which professional lecturers were invited to share their insights into a diverse range of topics such as disease prevention, healthcare, and accident handling. These seminars were attended by 5,709 people in total.

Action IX: Employee Health Survey

We conducted an employee health survey in accordance with the “Labor Health Protection Program.” We distributed 1,749 questionnaires and reported a 98% response rate. Priority was given to high-risk employees when arranging consultation with on-site physicians to track their health conditions.

Action X: On-Site Physician Consultation

In order to prevent the incidence of occupational diseases, we not only carry out classification management of employees’ health conditions, but also continue to provide on-site consultation services in collaboration with contracted hospitals. We organized 51 consultation sessions, with a total of 278 participants.