Happy Employee

Protect Labor Rights

FEDS follows international standards such as the United Nations Universal Declaration of Human Rights (UDHR) and the United Nations Global Compact (UNGC). All departments are required to implement human rights policies, and complies with labor laws and regulations including the Labor Standards Act, the Gender Equality in Employment Act, and the Occupational Safety and Health Act. Internal management policies are also enforced. These policies apply to all employees, suppliers and counter vendors. FEDS will conduct human rights due diligence focused on employee rights, health, and safety.

Explanation of Human Rights Policy

Tip: please scroll horizontally when viewing this page on your mobile device
PolicyContent of CommitmentApplicable PartiesRelevant Regulations
Prohibition of Child LaborNo child labor has been employed at FEDS as stipulated in the Labor Standards Act.Job ApplicantsSupplier Code of Conduct and CSR Commitment
Prohibition of Forced LaborProhibit any form of forcing employees to engage in labor services in compliance with labor regulations.Employees, SuppliersEmployee Attendance Regulations, Work Rules, Supplier Code of Conduct and CSR Commitment
Working and Rest TimeEnsure that employees’ working hours are in compliance with labor regulations.Employees, SuppliersAttendance Regulations, Work Rules, Abnormal Workload-Induced Illness Prevention Plan, Supplier Code of Conduct and CSR Commitment
Freedom of Assembly and AssociationSupport employee rights to assemble, associate, and participate in organizational activities.Employees, SuppliersAdministrative Measures for Employee Clubs, Supplier Code of Conduct and CSR Commitment
Implementation of Equal EmploymentEmployee recruitment, hiring, and compensation are not influenced by factors such as race, gender, or age.Employees, SuppliersWork Rules, Supplier Code of Conduct and CSR Commitment
Anti-HarassmentOppose all forms of harassment and provide multiple channels for complaints and reporting.Employees, Suppliers, Counter VendorsRegulations for Establishing Measures of Prevention, Correction, Complaint, and Punishment of Sexual Harassment; Supplier Code of Conduct and CSR Commitment
Maternity ProtectionProvide appropriate and reasonable facilities and leave for employees who are pregnant, in labor, or breastfeeding.Employees, SuppliersMaternal Health Protection Program, Supplier Code of Conduct and CSR Commitment
Physical and Mental Health and Work-Life BalanceEnable employees to achieve a balance between work, family, and life.EmployeesHealth Management Badge
Smooth Labor-Management Communication ChannelsEmployees may submit suggestions to the company through meetings and the employee feedback mailbox.EmployeesWork Rules
PrivacyEnsure the privacy and security of personal data file management to prevent incidents of data leakage.Employees, Suppliers, Counter VendorsInformation Security Policy, Emergency Response Procedures for Personal Data Protection, Supplier Code of Conduct and CSR Commitment

Healthy Workforce Meets New Challenges in Retail

As of the end of 2024, FEDS employed 1,241 staff members, a decrease of 41 employees from the previous year. The workforce was 100% Taiwanese nationals, comprising 1,238 full-time employees and 3 short-term contract employees who receive the same benefits as full-time staff. By age group, the workforce is primarily aged 30 to 49, accounting for 56% of the total, indicating stable human resource structure. FEDS has established competitive compensation, benefits, and talent development programs to retain outstanding personnel. In 2024, 208 employees left, resulting in a turnover rate of 17%, a 31% decrease from the previous year.

Employee Workforce Structure

Tip: please scroll horizontally when viewing this page on your mobile device
Category202220232024
MaleFemaleTotalMaleFemaleTotalMaleFemaleTotal
Full-Time Employees4988731,37147081012804487901,238
Informal Employees123022123
Total Number of Employees4998751,37447081212824497921,241
Number of Permanent Employees4988731,37147081012804487901,238
Number of Temporary Employees123022123
Number of Employees without Guaranteed Hours000000000

  • Note: Full-time employees are defined as those holding indefinite contracts and annual employees. Unofficial employees include temporary, seasonal short-term employees, monthly salary employees.

Tip: please scroll horizontally when viewing this page on your mobile device
CategoryNew EmployeesResigned Employees
AgeGender202220232024202220232024
29 Years Old and BelowMale706148605250
Female14285801339180
30 to 49 Years OldMale251314404126
Female282818397439
50 Years Old and AboveMale0308208
Female0005245
OverallMale95776210811384
Female17011398177189124
All265190160285302208
  • Note: Percentage of new and resigned employees = number of new and resigned employees ÷ the total number of employees in the age group.

Towards Establishing a Happy Workplace

To create a friendly workplace and help employees achieve happiness, FEDS ensures that all employee labor conditions comply with legal requirements and provide statutory benefits. Some employee welfare policies exceed legal standards, and FEDS is committed to ensuring employees can work with peace of mind. We plan action initiatives to create a “warm, healthy, and happy” workplace environment, enabling every employee to work in an equitable and respectful environment where they can fully utilize their talents. Through career training and transparent promotion channels, employees can create self-value and grow together with the company, achieving a win-win situation for both the enterprise and employees, advancing toward a healthy and sustainable happy workplace.

Labor-Management Meetings Promote Workplace Harmony

FEDS holds quarterly labor-management meetings. In 2024, four such meetings were convened to report on and discuss attendance regulations, scheduling considerations, salary adjustments, childcare services, scholarships, and affiliated store services. These meetings maintain open communication with employees and ensure mutual agreement on labor conditions and welfare management measures.

Eliminating Discrimination So That Employees Can Work with Peace of Mind

FEDS eliminates and prevents any incidents of discrimination, bullying, and sexual harassment. The Company has established the “Regulations for Establishing Measures of Prevention, Correction, Complaint, and Punishment of Sexual Harassment.” In addition to providing specific explanations during new recruits training, these regulations are also posted on the internal website and in public areas such as pantry, to promote awareness of sexual harassment prevention and allow employees to work with peace of mind. In terms of gender equality education training, The Labor Safety Department organizes courses including “Prevention of Workplace Illegal Harassment” and “Sexual Harassment Prevention” and other gender equality themed courses. In 2024, 483 participants attended with a cumulative training duration of 384.3 hours.

Allocating Suitable Working Hours Without Forced Labor

Due to the nature of the industry, FEDS operates year-round except under special circumstances, but this does not come at the expense of employees’ labor rights. In accordance with labor laws, FEDS implements flexible working hours. When business volume is high during events, FEDS provides employees with overtime pay or paid compensatory leave and appropriately adjusts monthly work hours to ensure employees receive adequate rest.

Implementing Occupational Safety and Health Management

FEDS, in accordance with the Occupational Safety and Health Act, has established an Occupational Safety and Health Committee and formulated the Committee’s Charter. The company also adopts the PDCA (Plan-Do-Check-Act) management model to develop safety management procedures, strengthening training, enhancing employees’ awareness, reducing the likelihood of occupational accidents.

FEDS Occupational Safety and Health Policy
  1. Compliance with National Laws: Comply with domestic occupational safety and health regulations during implementation.
  2. Good Safety Management: Implement staff training to reduce accident risks.
  3. Health Protection for Employees: Strengthen employee health management and create a healthy workplace.
  4. Participation of All Employees: Provide a communication platform for all employee involvement in safety and health.
  5. Supervisors to Lead by Example: Support the implementation of safety and health to prevent occupational accidents.
  6. Achieve Company Performance: Implement the PDCA management model to realize zero workplace accidents.
Diverse Communication Channels to Listen to Employee Voices

As FEDS values the thoughts and opinions of every employee, the company has established an internal grievance mechanism and also formulated the “Employee Feedback Handling Procedures,” which are explained in detail during new recruit training. The President is the highest authority responsible for employee complaints. Whether employees voice opinions through internal grievance mechanisms or external channels, they are actively handled and appropriately responded to. In 2024, FEDS distributed 104 survey questionnaires to employees. Since the launch of the employee portal EIP system in 2019, FEDS has added announcements such as “Message from the President,” “Event Bulletin,” and “Surveys” to promote more immediate two-way communication and build a more comprehensive communication platform.

Jointly Safeguarding the Rights and Interests of Business Partners

Although department store counter staff, cleaning personnel, and security personnel are directly employed by individual brand counters and outsourcing companies, they work at FEDS’ various operating locations as long-term business partners. FEDS requires counter vendors and outsourcing companies to legally protect the labor rights of their employees through contractual agreements and maintains communication channels. In the event of any labor rights violations, the branches will report to the counter vendors and outsourcing companies, urging them to safeguard their employees’ rights. As of the end of 2024, FEDS had a total of 17,118 counter, cleaning, and security personnel, an 11% increase from the previous year.

Number of Non-Employee Workers

提醒：使用手機觀看表格時，請左右滑動
Year202220232024
Number of Counter Staff15,81914,57416,366
Number of Cleaning Staff Members276675524
Security Guards713228228
10 Major Actions Under the Employee Health UP Program

In the spirit of “healthy employees for the sustainable development of enterprise,” FEDS strives to create a warm and healthy workplace and has implemented the “Employee Health UP” program for six consecutive years, continuously maintaining employees’ physical and mental health through 10 health action initiatives.

In 2024, FEDS invested NT$383,400 in employee health activities. According to a survey, 76% of employees expressed high satisfaction with the annual health promotion activities. We will continue to refer to employee feedback to promote various health promotion activities, ensuring that every employee can Work Happy & Work Healthy!

10 Actions of the Employee Health UP Program

Communication Channels of Employee Opinions

Physical Channels

Labor-Management Meetings

Occupational Safety Meetings

Welfare Committee Meetings

Department Meetings

Cross-Functional Department Meetings

Company Trips

Rules and Measures

Improvement Proposal System

Incentives for Innovative Proposals

Measures for Handling Employee Opinions

Employee Opinion Surveys

Virtual Channels

President’s Mailbox

Department Mailbox

Contact Mailbox on FEDS’s Official Website

CSR Mailbox

Internal Bulletin

EIP Platform