Identification of Stakeholders

Stakeholders

Adhering to the service ideals of the department store industry, FEDS has established a communication strategy and maintained good communication with stakeholders through diversified methods in accordance with the principles of AA1000 Stakeholder Engagement Standards. FEDS cares about the major issues of concern to our stakeholders and respond to them in a timely manner. We also develop management plans and action strategies accordingly in response to the demands and expectations of stakeholders.

Consumers

FEDS provides a rich and convenient shopping experience to meet the diversified consumption needs of customers. Meanwhile, it also becomes a driving force for the progress and growth of the Company.

Employees

FEDS attaches great importance to talent cultivation, provides better remuneration than its peers, and considers employees as important assets of the Company. It is also the key to creating sustainable competitiveness.

Business partners
(counter vendors/suppliers)

The cooperation and support of business partners are crucial for creating a comfortable and safe shopping environment and providing excellent and considerate customer service and high-quality products.

Shareholders (investors)

The support of shareholders is an important driving force for the sustainable operation of FEDS.

Government

The government agencies enact sound laws and regulations to improve the retail operating environment.

Society (media/community)

FEDS supports local community and cares for the society to fulfill its responsibilities as a corporate citizen.

Communication with Stakeholders

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Stakeholders	Material topics of concern	Communication strategy	Channels and frequency of communication	Corresponding chapters	Communication achievements
Consumers	Store safety and services Information security and personal data protection Occupational safety and health	FEDS operates with the wishes of consumers in mind to provide excellent services, improves customer satisfaction, and creates a good sustainable life.	【Regular】 FEDS app/event DM/social media 【Irregular】 TV commercials/satisfaction survey/customer service hotline/suggestion mailbox Contact point: Each store Tel: For toll-free hotline number, please refer to the website: Link	Innovative Benchmark Stores Sustainable Management and Governance A Healthy and Happy Workplace	1.106 million fans on social media Handled 823 cases of customer feedback Over 20,000 push notifications by POS machines Monthly traffic on the official website reached 2.937 million people 998 recommendations for implementation of sustainable action
Employees	Information security and privacy protection Occupational safety and health Store safety and services	FEDS has established smooth communication channels and created a healthy and happy workplace where employees can work with peace of mind and grow together with the Company.	【Regular】 Department meeting/labor-management meeting/Employee Welfare Committee/Occupational Safety and Health Committee/questionnaire survey 【Irregular】 Internal announcement/email/employee suggestion mailbox Contact point: Human Resources Department TEL：02-7727-8168	Sustainable Management and Governance A Healthy and Happy Workplace Innovative Benchmark Stores	4 labor-management meetings 4 meetings of the Employee Welfare Committee 4 meetings of the Occupational Safety and Health Committee 519 internal announcements 60 green restaurants Counter staff education and training 16,131 attendees
Business partners (counter vendors/suppliers)	Store safety and services Information security and privacy protection Occupational safety and health Ethical management	FEDS creates the best partnership and provides high-quality products and services through sustainable supply chain to meet customer needs and enrich the consumer experience.	【Regular】 Morning meeting/ vendor social 【Irregular】 Coordination meeting/promotion meeting/sales visit/phone call/email Contact point: Merchandise Planning Department, Procurement Department TEL：02-7727-8168	Innovative Benchmark Stores Sustainable Management and Governance A Healthy and Happy Workplace	Held 1 annual vendor conference 1,380 Supplier CSR Commitment Letters were signed 90 counters with GHP (Good Hygienic Practices) marks 47 green restaurants
Shareholders (investors)	Ethical management Business performance and innovation strategy Customer service and communication Product quality and safety Legal compliance Information security and privacy protection	FEDS delivers excellent profitability performance and fulfills our corporate social responsibility to achieve sustainable management.	【Regular】 Shareholders’ meeting/annual report/financial statement/Market Observation Post System 【Irregular】 Investor conference/phone call/email Email：irjt@feds.com.tw	Sustainable Management and Governance Innovative Benchmark Stores Safe Product Management	Held 1 annual shareholders’ meeting Held 2 investor conference Released 46 material information of the Company in both Chinese and English Answer shareholders’ questions by phone and email
Government	Ethical management Product quality and safety Department store safety and services	FEDS complies with laws and regulations and strengthens corporate governance to ensure stable operations of the Company.	【Irregular】 Forum/seminar/safety inspection/on-site audit/phone call/email Contact point: Each business unit TEL：02-7727-8168	Sustainable Management and Governance Safe Product Management Innovative Benchmark Stores	FEDS participated in the 10th corporate governance evaluation Promptly responded to inquiries from regulatory authorities Participated in communication meetings such as symposiums and briefings
Society (media/community)	Customer service and communication Product quality and safety Information security and privacy protection	We communicates and gives back to stakeholders to establish and exert a positive social influence.	【Irregular】 Press conference/brand event/in-person visit/phone call/email Contact point: Marketing Planning Office, each branch store For toll-free hotline number (TEL: 02-7727-8168) of each branch store, please refer to the website: Link	Innovative benchmark store Safe Product Management Sustainable Management and Governance	805 public welfare activities Received 172 certificates of appreciation from various parties in the society 30 employee volunteer service events with a total of 2,990 hours