Identification of Stakeholders

Stakeholders

Adhering to the service ideals of the department store industry, FEDS has established a communication strategy and maintained good communication with stakeholders through diversified methods in accordance with the principles of AA1000 Stakeholder Engagement Standards. FEDS cares about the major issues of concern to our stakeholders and respond to them in a timely manner. We also develop management plans and action strategies accordingly in response to the demands and expectations of stakeholders.

In line with the service spirit of the retail industry, FEDS adheres to the AA1000 Stakeholder Engagement Standard, establishing communication strategies and maintaining good communication with stakeholders through various channels to understand their needs. FEDS also addresses significant issues of concern to stakeholders promptly, developing management plans and action strategies accordingly to meet stakeholders’ needs and expectations.

Consumers

FEDS offers a rich and convenient shopping experience that meets the diverse needs of its customers. This has also become a driving force for the company's progress and growth.

Employees

FEDS attaches great importance to talent cultivation, provides better remuneration than its peers, and considers employees as important assets of the Company, which is also the key to creating sustainable competitiveness.

Business Partners
(Counter Vendors / Suppliers)

The cooperation and support of business partners are crucial for creating a comfortable and safe shopping environment and providing excellent and considerate customer service and high-quality products.

Shareholders / Financial institutions

Long-term support from shareholders and financial institutions is a vital force for sustainable operations.

Government

Government agencies have established comprehensive laws and regulations to improve the retail operating environment. FEDS complies with these regulations to ensure stable operations.

Society
(Media / Community)

Fostering close community relations, caring for society, and promoting communication, FEDS strives to minimize negative impacts on society and the environment during operations, fulfilling its role as a responsible corporate citizen.

Communication with Stakeholders

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Stakeholders	Material Topics of Concern	Communication Strategy	Channels and Frequency of Communication	Corresponding Chapters	Communication Achievements
Consumers	Social welfare Integrity management and regulatory compliance Information security and personal data protection	We operate with the wishes of consumers in mind to provide quality services, improve customer satisfaction, and create a good sustainable life.	【Regular】 FEDS APP/event DM/social media 【Irregular】 TV commercials/satisfaction survey/customer service hotline/suggestion mailbox Contact Unit: All Branches Telephone: Toll-free hotline, please refer to the website: Link	1. Sustainable Management and Governance 6. Heartwarming Social Care	153.9 million followers on social media 707 customer feedback responses processed POS Machine Push Notification Messages: 3,966 thousand Monthly traffic on the official website reached 275 million people
Employees	Social welfare Integrity management and regulatory compliance Risk management	We establish smooth communication channels and create a healthy and happy workplace where employees can work with peace of mind and grow together with the Company.	【Regular】 Department meeting/labor-management meeting/Employee Welfare Committee/Occupational Safety and Health Committee/questionnaire survey 【Irregular】 Internal announcement/email/employee suggestion mailbox Contact Unit: Human Resources Department Telephone: 02-7727-8168	1. Sustainable Management and Governance 6. Heartwarming Social Care	4 labor-management meetings 4 meetings of the Employee Welfare Committee 4 meetings of the Occupational Safety and Health Committee 505 internal announcements 6,465 employee survey questionnaires
Business partners (Counter vendors / Suppliers)	Information security and personal data protection Product quality and safety Integrity management and regulatory compliance	We create the best partnership and provide high-quality products and services through sustainable supply chain to meet customer needs and enrich the consumer experience.	【Regular】 Morning meeting/vendor conference 【Irregular】 Coordination meeting/promotion meeting/sales visit/phone call/email Contact Units: Product Planning Office, Procurement Department Telephone: 02-7727-8168	1. Sustainable Management and Governance 4. Safe Product Management	Held 1 annual vendor conference A total of 1,646 Supplier CSR Commitment Letters have been signed Encouraged food and beverage counters to obtain 109 GHP certifications, a 21% increase 10,996 training sessions for counter staff
Shareholders / Financial Institutions	Customer service and communications Integrity management and regulatory compliance Energy and resource management Product quality and safety Risk management	We deliver excellent profitability performance and fulfill our corporate social responsibility to achieve sustainable management.	【Regular】 Shareholders’ meeting/annual report/financial statement/Market Observation Post System 【Irregular】 Investor conference/phone call/email Contact Unit: Investor Relations Office Email: ir@feds.com.tw	1. Sustainable Management and Governance 2. Innovative Benchmark Store 3. Efficient Environmental Protection Operations 4. Safe Product Management	1 Annual Shareholders’ Meeting (hybrid format with video assistance) Held 1 investor conference Released 44 material information of the Company in both Chinese and English Responding to shareholder inquiries via telephone and email
Government	Social welfare Efficient Environmental Protection Operations Information security and personal data protection	We comply with laws and regulations and strengthen corporate governance to ensure stable operations of the Company.	【Irregular】 Forum/seminar/safety inspection/on-site audit/phone call/email Contact Unit: All Business Departments Telephone: 02-7727-8168	1. Sustainable Management and Governance 6. Heartwarming Social Care	Participated in the 11th Corporate Governance Evaluation Promptly responded to inquiries from regulatory authorities Participated in symposiums, briefings, and other communication meetings
Society (Media / Community)	Efficient Environmental Protection Operations Product quality and safety Risk management	We communicate and give back to stakeholders to establish and exert a positive social influence.	【Irregular】 Press conference/brand event/in-person visit/phone call/email Contact Units：Marketing Planning Office, Branch Offices Telephone:(02-7727-8168) Each branch has a toll-free hotline, for details please refer to the website: Link	Innovative Department Store Benchmark Safe Product Management Sustainable Management and Governance	1,051 public welfare activities Received 195 certificates of gratitude 52 employee volunteer service events with a total of 1,593 hours