Sustainability Policy

Sustainable Management and Governance

FEDS is the longest-running department store in Taiwan, with the most widespread store locations and the most localized and sustainable transformation. As the most sustainable department store in Taiwan, FEDS keeps progressing with the times, innovating and growing, and fostering its corporate sustainable capabilities. In 2023, we entered the second year of the ESG 2.0 phase. Through the forward-looking vision, macro thinking, and persistent prudent management, FEDS aims to innovate our corporate sustainable value and create the future of social sustainability.

Innovative Benchmark Stores

Facing technological innovation and changing consumer habits, FEDS is accelerating digital transformation, and using digital technology to provide customers with a richer consumer experience and build a virtually and physically integrated omni-channel shopping journey. FEDS also provides professional services and high-quality environment, keeps progressing with the times to create new appearance of the department store, and moves towards a smarter and better life together with customers.

Efficient Environmental Protection Operations

Retail is detail. All FEDS stores in Taiwan are focused on the details of daily operations to create green value for the society through products and services, implementing the practices of low-carbon operations and environmental protection. Amid the
challenges of global climate change, FEDS is committed to maintaining the mutually beneficial relationship between department store operations and environmental sustainability, and building a sustainable and fashionable department store, while gradually transitioning to low-carbon operations and embracing green retail.

Safe Product Management

FEDS selects excellent products and delicious food for consumers with an emphasis on product quality and food safety so that consumers can consume with ease. Besides, through supply chain management and supplier evaluation systems, FEDS works together with business partners to value the sustainable commitment of labor rights, environment, health and safety, fulfill social responsibility, and establish a sustainable supply chain.

A Healthy and Happy Workplace

FEDS places emphasis on labor’s human rights issues and is committed to creating a friendly workplace for employees. We provide competitive compensation and benefits superior to the peers in the industry. We have also established a comprehensive talent training blueprint and a mechanism for career development to nurture the talents required by the Company’s growth. Through our performance appraisal system, we ensure a healthy workforce structure with adequate turnover within the organization to move towards a sustainable, inclusive and happy workplace.

Heartwarming Social Care

FEDS upholds the spirit of “taking from society and giving back to society”, and is committed to promoting various public welfare activities. We leverage on the advantages of our channels throughout Taiwan to assemble resources from all sectors of society, so that each store becomes a public welfare platform to warm every corner in need with love. We also encourage employees to engage in social participation, to fulfill our corporate commitment and care for society, and to drive the creation of positive values in society.