Identification of Stakeholders

Stakeholders

Adhering to the service ideals of the department store industry, FEDS has established a communication strategy and maintained good communication with stakeholders through diversified methods in accordance with the principles of AA1000 Stakeholder Engagement Standards. FEDS cares about the major issues of concern to our stakeholders and respond to them in a timely manner. We also develop management plans and action strategies accordingly in response to the demands and expectations of stakeholders.

FEDS refers to the AA1000 Stakeholder Engagement Standard (SES, 2011) and, following the five major principles of Accountability, Dependency, Influence, Diversity, and Tension, has established a stakeholder identification and engagement mechanism, identifying the key stakeholders in the company’s sustainable development process from the dimensions of operational activities, value chain impact, and risks and opportunities. In 2025, FEDS identified six major categories of stakeholders and, according to their degree of association with and influence on the company’s operations, planned differentiated communication and engagement methods, serving as an important basis for sustainability strategy and management actions.

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Consumers

FEDS offers a rich and convenient shopping experience that meets the diverse needs of its customers. This has also become a driving force for the company's progress and growth.

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Employees

FEDS attaches great importance to talent cultivation, provides better remuneration than its peers, and considers employees as important assets of the Company, which is also the key to creating sustainable competitiveness.

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Business Partners
(Counter Vendors / Suppliers)

The cooperation and support of business partners are crucial for creating a comfortable and safe shopping environment and providing excellent and considerate customer service and high-quality products.

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Shareholders / Financial institutions

Long-term support from shareholders and financial institutions is a vital force for sustainable operations.

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Government

Government agencies have established comprehensive laws and regulations to improve the retail operating environment. FEDS complies with these regulations to ensure stable operations.

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Society
(Media / Community)

Fostering close community relations, caring for society, and promoting communication, FEDS strives to minimize negative impacts on society and the environment during operations, fulfilling its role as a responsible corporate citizen.

Communication with Stakeholders

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Top 3 Material Topics of Concern
Communication Strategy
Channels and Frequency of Communication
Corresponding Chapters
Communication Achievements
  • Social Welfare
  • Integrity in Business Operations and Compliance with Regulations
  • Information Security and Personal Data Protection
Operating in line with consumers’ wishes, FEDS provides quality services and a reassuring consumption environment through diverse communication channels, collecting customer opinions and continuously improving to enhance customer satisfaction and trust.【Regular】
  • FEDS App/event DM/social media

【Irregular】
  • TV commercials/satisfaction survey/customer service hotline/suggestion mailbox

  • Contact Unit: All Branches

  • Telephone: Toll-free hotline, please refer to the website: Link
  • 1. Sustainable Management and Governance
  • 6. Heartwarming Social Caring
  • Total social media followers reached 1,593,000 (including Facebook and LINE)
  • Average monthly traffic on the official website of 4,027,369 visitors
  • Issued 337 annual event DMs
  • A total of 2,929 items of customer feedback (including 123 items of positive feedback and 2,806 improvement suggestions)
  • Pushed 4,472,427 messages through the FEDS App
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Top 3 Material Topics of Concern
Communication Strategy
Channels and Frequency of Communication
Corresponding Chapters
Communication Achievements
  • Social Welfare
  • Integrity in Business Operations and Compliance with Regulations
  • Risk Management
Establish smooth and diverse internal communication channels, build a safe, healthy, and supportive workplace environment, listen to employee opinions, promote labor-management mutual trust, and grow together with employees.【Regular】
  • Department meeting/labor-management meeting/Employee Welfare Committee/Occupational Safety and Health Committee/questionnaire survey

【Irregular】
  • Internal announcement/email/employee suggestion mailbox
  • Contact Unit: Human Resources Department
  • Telephone: 02-7727-8168
  • 1. Sustainable Management and Governance
  • 6. Heartwarming Social Caring
  • A total of 48 labor-management meetings held
  • 5 Employee Welfare Committee meetings, 40 Occupational Safety and Health Committee meetings
  • 554 employee satisfaction questionnaires collected
  • 0 items received in the employee suggestion mailbox
  • 559 internal announcements published via the Enterprise Information Portal (EIP)
  • 7,060 employee survey questionnaires collected
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Top 3 Material Topics of Concern
Communication Strategy
Channels and Frequency of Communication
Corresponding Chapters
Communication Achievements
  • Information Security and Personal Data Protection
  • Product Quality and Safety
  • Integrity in Business Operations and Compliance with Regulations
Build mutually trusting and mutually beneficial partnerships, advance sustainable supply chain management, jointly enhance product and service quality with business partners, respond to customer needs, and create long-term value for shared good.【Regular】
  • Morning meeting/vendor conference

【Irregular】
  • Coordination meeting/promotion meeting/sales visit/phone call/email
  • Contact Units: Counter Contract Department, Procurement Department
  • Telephone: 02-7727-8168
  • 1. Sustainable Management and Governance
  • 4. Safe Product Management
  • 2,602 counter vendor meetings, 55 supplier meetings
  • Held a large annual vendor fellowship gathering, with 342 vendors participating
  • 270 “Supplier Code of Conduct and CSR Commitment” letters signed
  • Food and beverage counters obtained 126 GHP labels (a 15.6% year-over-year increase)
  • 11,679 training sessions for counter staff
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Top 3 Material Topics of Concern
Communication Strategy
Channels and Frequency of Communication
Corresponding Chapters
Communication Achievements
  • Customer Service and Communications
  • Integrity in Business Operations and Compliance with Regulations
  • Energy Management
  • Waste Management and Resource Sustainability
  • Product Quality and Safety
  • Risk Management
Through steady financial performance, transparent information disclosure, and integrated ESG management, respond to the material topics of concern to investors, strengthen capital market trust, and enhance long-term investment value.【Regular】
  • Shareholders’ meeting/annual report/financial statement/Market Observation Post System

【Irregular】
  • Investor conference/phone call/email
  • Contact Unit: Investor Relations Portal
  • Email: ir@feds.com.tw
  • 1. Sustainable Management and Governance
  • 2. Innovative Benchmark Stores
  • 3. Efficient Environmental Protection Operations
  • 4. Safe Product Management
  • Held 2 investor conferences and 1 annual general meeting of shareholders
  • Disclosed financial information on the official website monthly
  • 84 items received in the investor suggestion mailbox
  • Released 47 material information of the company in both Chinese and English
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Top 3 Material Topics of Concern
Communication Strategy
Channels and Frequency of Communication
Corresponding Chapters
Communication Achievements
  • Social Welfare
  • Integrity in Business Operations and Compliance with Regulations
  • Information Security and Personal Data Protection
Proactively comply with relevant regulatory and policy requirements, strengthen corporate governance and internal control systems, and ensure that corporate operations are lawful, transparent, and resilient.【Irregular】
  • Forum/seminar/safety inspection/on-site audit/phone call/email
  • Contact Unit: Each Business Unit
  • Telephone: 02-7727-8168
  • 1. Sustainable Management and Governance
  • 6. Heartwarming Social Caring
  • Participated in the 12th Corporate Governance Evaluation
  • Promptly responded to inquiries from regulatory authorities
  • Participated in policy briefings and related communication meetings
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Top 3 Material Topics of Concern
Communication Strategy
Channels and Frequency of Communication
Corresponding Chapters
Communication Achievements
  • Integrity in Business Operations and Compliance with Regulations
  • Product Quality and Safety
  • Risk Management
Through proactive communication, information transparency, and community participation, respond to social concerns and media oversight, and expand the company’s positive social influence.【Irregular】
  • Press conference/brand event/in-person visit/phone call/email
  • Contact Units：Integrated Marketing Department, All Branches
  • Telephone:(02-7727-8168) Each branch has a toll-free hotline, for details please refer to the website: Link
  • 1. Sustainable Management and Governance
  • Adopted street trees and park green spaces totaling 1,865.2 ping
  • Held 1,053 charity events
  • 50 employee volunteer service events, contributing 1,146 hours
  • 63 items received in the stakeholder mailbox
  • Released 99 press releases
  • Received 185 letters of appreciation

Communication with Stakeholders

In line with the service spirit of the retail industry, FEDS adheres to the AA1000 Stakeholder Engagement Standard, establishing communication strategies and maintaining good communication with stakeholders through various channels to understand their needs. FEDS also addresses significant issues of concern to stakeholders promptly, developing management plans and action strategies accordingly to meet stakeholders’ needs and expectations.

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StakeholdersMaterial Topics of ConcernCommunication StrategyChannels and Frequency of CommunicationCorresponding ChaptersCommunication Achievements
Consumers
  • Social welfare
  • Integrity management and regulatory compliance
  • Information security and personal data protection
We operate with the wishes of consumers in mind to provide quality services, improve customer satisfaction, and create a good sustainable life.【Regular】
  • FEDS APP/event DM/social media

【Irregular】
  • TV commercials/satisfaction survey/customer service hotline/suggestion mailbox
  • Contact Unit: All Branches
  • Telephone: Toll-free hotline, please refer to the website: Link
  • 1. Sustainable Management and Governance
  • 6. Heartwarming Social Care
  • 153.9 million followers on social media
  • 707 customer feedback responses processed
  • POS Machine Push Notification Messages: 3,966 thousand
  • Monthly traffic on the official website reached 275 million people
Employees
  • Social welfare
  • Integrity management and regulatory compliance
  • Risk management
We establish smooth communication channels and create a healthy and happy workplace where employees can work with peace of mind and grow together with the Company.【Regular】
  • Department meeting/labor-management meeting/Employee Welfare Committee/Occupational Safety and Health Committee/questionnaire survey

【Irregular】
  • Internal announcement/email/employee suggestion mailbox
  • Contact Unit: Human Resources Department
  • Telephone: 02-7727-8168
  • 1. Sustainable Management and Governance
  • 6. Heartwarming Social Care
  • 4 labor-management meetings
  • 4 meetings of the Employee Welfare Committee
  • 4 meetings of the Occupational Safety and Health Committee
  • 505 internal announcements
  • 6,465 employee survey questionnaires
Business partners (Counter vendors / Suppliers)
  • Information security and personal data protection
  • Product quality and safety
  • Integrity management and regulatory compliance
We create the best partnership and provide high-quality products and services through sustainable supply chain to meet customer needs and enrich the consumer experience.【Regular】
  • Morning meeting/vendor conference

【Irregular】
  • Coordination meeting/promotion meeting/sales visit/phone call/email
  • Contact Units: Product Planning Office, Procurement Department
  • Telephone: 02-7727-8168
  • 1. Sustainable Management and Governance
  • 4. Safe Product Management
  • Held 1 annual vendor conference
  • A total of 1,646 Supplier CSR Commitment Letters have been signed
  • Encouraged food and beverage counters to obtain 109 GHP certifications, a 21% increase
  • 10,996 training sessions for counter staff
Shareholders / Financial Institutions
  • Customer service and communications
  • Integrity management and regulatory compliance
  • Energy and resource management
  • Product quality and safety
  • Risk management
We deliver excellent profitability performance and fulfill our corporate social responsibility to achieve sustainable management.【Regular】
  • Shareholders’ meeting/annual report/financial statement/Market Observation Post System

【Irregular】
  • Investor conference/phone call/email
  • Contact Unit: Investor Relations Office
  • Email: ir@feds.com.tw
  • 1. Sustainable Management and Governance
  • 2. Innovative Benchmark Store
  • 3. Efficient Environmental Protection Operations
  • 4. Safe Product Management
  • 1 Annual Shareholders’ Meeting (hybrid format with video assistance)
  • Held 1 investor conference
  • Released 44 material information of the Company in both Chinese and English
  • Responding to shareholder inquiries via telephone and email
Government
  • Social welfare
  • Efficient Environmental Protection Operations
  • Information security and personal data protection
We comply with laws and regulations and strengthen corporate governance to ensure stable operations of the Company.【Irregular】
  • Forum/seminar/safety inspection/on-site audit/phone call/email
  • Contact Unit: All Business Departments
  • Telephone: 02-7727-8168
  • 1. Sustainable Management and Governance
  • 6. Heartwarming Social Care
  • Participated in the 11th Corporate Governance Evaluation
  • Promptly responded to inquiries from regulatory authorities
  • Participated in symposiums, briefings, and other communication meetings
Society (Media / Community)
  • Efficient Environmental Protection Operations
  • Product quality and safety
  • Risk management
We communicate and give back to stakeholders to establish and exert a positive social influence.【Irregular】
  • Press conference/brand event/in-person visit/phone call/email
  • Contact Units：Marketing Planning Office, Branch Offices
  • Telephone:(02-7727-8168) Each branch has a toll-free hotline, for details please refer to the website: Link
  • Innovative Department Store Benchmark
  • Safe Product Management
  • Sustainable Management and Governance
  • 1,051 public welfare activities
  • Received 195 certificates of gratitude
  • 52 employee volunteer service events with a total of 1,593 hours