Message from the Chairman
Far Eastern Department Stores Chairman
Douglas Hsu
Over the past year, global political and economic conditions have remained volatile, creating an increasingly dynamic business environment. At the same time, shifting consumer values and the rapid advancement of digital technologies are accelerating the transformation of the retail landscape. In the face of such uncertainty, Far Eastern Department Stores has remained committed to a philosophy of prudence, pragmatism, and forward-looking strategy—continuously advancing sustainable governance and driving innovation to strengthen corporate resilience and secure long-term growths. For us, sustainability is not only a corporate responsibility, but also a core driver of competitiveness and value creation.
A Legacy of Sustainability: Nearly Six Decades of Retail Excellence
In 2025, Far Eastern Department Stores marks its 58th anniversary. As one of Taiwan’s most established and comprehensively networked department store operators, we continue to build on a foundation of steady growth, guided by “Sustainability” and “Innovation” as our dual pillars. Through ongoing optimization of retail spaces, refinement of brand portfolios, and integration of digital services, we enhance both customer experience and operational efficiency. Meanwhile, we remain committed to strengthening environmental stewardship, social value, and governance transparency—gradually shaping a retail model that is both competitive and sustainable.
Outstanding ESG Performance with Record-Breaking Global Recognition
Anchored in the belief that “Sustainability Is Competitiveness,” Far Eastern Department Stores systematically promotes its Environmental, Social, and Governance (ESG) initiatives, continuously enhancing corporate governance and sustainability management. This year, our ESG performance again reached new heights, earning 39 domestic and international awards—a record high. Notably, our Sustainability Report has received the Global Corporate Sustainability Awards (GCSA) for three consecutive years and the Asia Responsible Enterprise Awards (AREA) for four consecutive years. These achievements reflect our ongoing commitment to transparency, stakeholder engagement, and governance excellence, as well as our steady alignment with international sustainability standards.
Advancing Net-Zero: Dual Focus on Energy Efficiency and Green Energy
As climate risks intensify and stakeholder expectations for decarbonization grow, Far Eastern Department Stores is actively advancing its net-zero transition strategy. Guided by the principles of “Efficiency First and Green Energy Adoption,” we are progressively reducing operational carbon intensity. Through energy-efficient equipment upgrades, the implementation of smart energy management systems, and the planned adoption of renewable energy, we continue to improve energy performance while strengthening carbon management capabilities—laying a solid foundation for a low-carbon and sustainable future.
Smart Retail: Enhancing Digital Competitiveness
With the rapid evolution of digital technologies and artificial intelligence, the retail industry is undergoing profound changes in both operations and customer engagement. Far Eastern Department Stores is actively advancing its smart retail transformation, leveraging AI and data analytics to optimize customer experience design and integrating technology across every touchpoint of the customer journey. By seamlessly connecting online and offline services and strengthening membership engagement, we enhance service efficiency and deepen customer relationships. This enables consumers to enjoy not only a diverse merchandise offering, but also an innovative, convenient, and warm shopping environment—further reinforcing operational performance and market competitiveness.
Partnering with Stakeholders to Build a Sustainable Future
Looking ahead, Far Eastern Department Stores will continue to place sustainability at the core of its long-term strategy—deepening governance transparency, strengthening climate action, and driving service innovation in collaboration with employees, customers, brand partners, and the broader community. We firmly believe that only by balancing economic value creation with environmental responsibility and social commitment can a company achieve resilient and sustainable growth in a rapidly changing world.