Sustainability Policy

Sustainable Management and Governance

Sustainable management and governance is the core foundation for FEDS in driving the company’s long-term development. We have built sound risk management mechanisms to identify and respond to operational and sustainability-related risks, and we ensure information security and operational stability through rigorous information security protection. In terms of regulatory compliance, FEDS continues to strengthen its internal control system and compliance management to ensure operations meet legal requirements, laying the governance cornerstone for steady corporate growth and the creation of sustainable value.

Innovative Benchmark Stores

In the face of rapid technological evolution and shifting consumer behavior, FEDS continues to deepen its digital transformation, introducing diverse digital technologies to create a convenient, rich, and interactive shopping experience and to build an omni-channel shopping journey that integrates the virtual and the physical. At the same time, through professional and attentive customer service combined with comfortable and safe store space design, FEDS continues to innovate its department store operating model and the look of its venues, advancing toward smart retail and partnering with customers to create a better life experience.

Efficient Environmental Protection Operations

Guided by the spirit of “Retail is detail,” FEDS starts from the daily operational details, continuously optimize energy, water, and waste management, promote resource circulation and green consumption, and reduce the environmental impact of our operations. We are committed to creating a mutually beneficial development model between department store operations and environmental protection, building a department store ecosystem that combines fashionable experiences with sustainable value, and advancing toward green retail and a net-zero future.

Safe Product Management

FEDS makes the provision of safe, high-quality products its foremost goal, establishing comprehensive product management and quality control mechanisms. Through its supplier evaluation and management system, FEDS incorporates sustainability requirements such as labor rights, environmental protection, and business ethics into its supply chain cooperation guidelines, working hand in hand with business partners to advance responsible operations and progressively building a safe, reliable, and resilient sustainable supply system.

A Healthy and Happy Workplace

Talent is the cornerstone of an enterprise’s long-term stability. With institutionalized human resource management at its core, FEDS builds a stable workforce, provides competitive and equitable remuneration and benefits, and supports professional growth through talent development. While advancing its business, FEDS values labor and human rights, workplace diversity and inclusion, and employees’ physical and mental well-being. Since 2019, FEDS has promoted the Employee Health UP program for seven consecutive years, creating a healthy, inclusive workplace that respects differences and supports sustainable employee well-being.

Heartwarming Social Care

FEDS operates 12 locations across 10 cities in Taiwan and remains closely connected with local communities. Guided by the SDGs and its commitment to “giving back to society,” FEDS integrates resources from businesses, communities, and charitable organizations to promote diverse social initiatives, fulfill corporate social responsibility, and create positive social impact toward a sustainable future.